Refund Policy

Listen first, then buy

Every song comes with a free preview of the exact recording you are buying, so you can listen before you pay. Because each song is made personally for you, we do not give refunds for a change of mind, for personal taste, or because a song is not what you imagined.

When we refund

We refund the amount you paid when:

1. Your song is faulty: a technical fault means your full song cannot be delivered, plays incorrectly or is damaged, and we cannot fix it or deliver a working copy within a reasonable time.

2. Your song was not delivered: you paid, but your full song (or your paid revision) was never made available to you, or it arrived so late that you could not use it for the occasion you told us about.

3. It is not what you previewed: the full song you received is a different recording from the preview you listened to.

4. We broke these terms or the law in a way that affects your purchase.

We may first fix the problem or deliver the song again, if you agree. If we refund a song, your access to it and to any gift pages for it ends.

What is not a platform error

The following are not refundable: the melody, voice, style, pronunciation or arrangement; wording, names or details that come from your answers or edits, including spelling mistakes; a song that differs from your expectations or the preview’s style; how the recipient reacts; codes or links you lost or shared; delays caused by your email provider; and problems with your own device or connection. Where your purchase includes a revision, please use it for corrections.

How to ask

Email support@dearestgifts.com within 14 days of your purchase, with the email address you used and what went wrong. We reply within 2 business days. Approved refunds go back to the original payment method; your bank decides how long that takes.

Please contact us before disputing a payment with your bank, so we can help quickly. Opening a dispute for a song that was delivered and works may lead to your account being suspended.

Your legal rights

This policy does not remove any rights you have under consumer law that cannot be excluded.