Help
Common questions
Straight answers about how personal songs are made, shared and kept private.
How will my song be personalized?
You'll provide a name, memorable moments, a message, and musical preferences. You review and approve the lyrics, then we make the music and you hear a preview before you buy.
Will the singer pronounce names correctly?
You can add a pronunciation hint for any name. A singing voice can say an unusual name differently, so listen to the preview before you buy, and use your included revision if something needs fixing.
Will the paid song sound like the preview?
Yes. The preview is a part of the exact recording you buy; nothing is made again after you pay. A revision creates a new recording, which can sound different.
How much does a song cost?
A personal song is USD 25.00, with 1 revision included. An extra revision is USD 5.00. Prices are in US dollars and are the full price you pay. Any tax that applies is included. You pay securely with Stripe.
Can I share the song?
Yes. After you buy, you can make a private gift page with the song, a photo and your message. It opens with its link and a four-digit code, which you send to the recipient. You can turn the link off at any time. The song is for personal use; see the licence.
How long is my song kept?
Your song and gift page are kept for 6 months after the last activity on them, then deleted. Please download your song to keep it forever. Read the Privacy Policy for details.
Who can see my personal stories?
Only you. Your answers and songs are private to your account, and a gift page opens only with its link and code. We share only what the partners who help make your song need to make your song, and we never sell your data.
Can I get a refund?
You listen to a preview before paying, so a change of mind is not refunded. If your song is faulty, not delivered, or not the recording you previewed, email support@dearestgifts.com within 14 days and we will put it right or refund you. See the Refund Policy.
