Privacy Policy

1. Who is responsible for your data

Dearest Gifts Deepthena runs Dearest Gifts and is responsible for the personal data described here. We are licensed by the Abu Dhabi Department of Economic Development (ADDED) in the United Arab Emirates, and we follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021). Questions or requests: support@dearestgifts.com.

2. What we collect

Your account: your email address, and your Google account identifier if you sign in with Google.

Your song: the answers you give us (such as the recipient’s name, memories, qualities and your message), the conversation with our song guide, the lyrics, the recordings we make, and any photo and gift message you add.

Payments: the order, amount, date and the payment reference from Stripe. Card details go directly to Stripe and never reach us.

Technical data: security checks, sign-in records and error logs needed to keep the service safe. Our logs are designed to leave out names, lyrics, memories and email addresses.

Page visits: which of our pages was opened (never the rest of the link, so private gift and song links are not recorded), the name of the website you came from, your country, your type of device, and your account if you are signed in. We do not store your network address or browser details, and we use no cookie for this. If your browser sends a Global Privacy Control or Do Not Track signal, your visits are not recorded.

3. Why we use it

To make, deliver and revise your song and gift page; to sign you in; to take payment and keep tax records; to answer your questions; and to protect the service against fraud and abuse.

We use your data only for these purposes. We do not sell it, and we do not use your stories or songs for advertising. We send emails about your account and orders only. If we ever send marketing emails, we will ask you first, and every one will have an unsubscribe link.

4. Other people in your song

When you tell us about someone else, such as the recipient, you confirm that you are allowed to share their name, story and photo for this gift. Please do not include sensitive details, such as health, religion or financial information, unless you are comfortable with them being in a song.

5. Who helps us provide the service

Trusted service providers help us run the website, take payments, sign you in, send emails and produce your song. We share only what each one needs to do its part.

These providers may store or process data outside the UAE, including in the United States and the European Union. We use well-known providers that protect data with security measures and contractual safeguards, and we send them only what each one needs.

6. How long we keep it

Your song content (answers, lyrics, recordings, photos, gift messages and gift pages) is deleted 6 months after the last activity on that song: your purchase, a revision or a change to the gift page. Unpaid drafts are deleted 6 months after you last changed them. Song-guide conversations are deleted 6 months after the last message. Please download your song to keep it.

Order and payment records are kept for 5 years, because tax law requires it. They do not include your stories or songs.

Sign-in codes, sessions and security counters are deleted automatically once they have expired. Page-visit records are deleted after 90 days.

7. Your rights

You can ask us to tell you what data we hold about you, to give you a copy, to correct it, to restrict or stop its use, or to delete it. You can delete your whole account at any time from your Account page: your songs, gift pages, answers and sign-in details are then deleted, and only the anonymous order records required for tax are kept.

For any other request, email support@dearestgifts.com from the address on your account. We reply within 2 business days and complete requests within 30 days. If you are not satisfied, you may complain to the UAE Data Office.

8. Security

Your files are stored privately and are never public. Gift pages open only with their link and four-digit code, and you can turn a link off at any time. Sign-in codes, gift codes and sessions are stored only in protected form. We use secure connections throughout. No service is perfectly secure; if a breach affects your data, we will tell you and the authorities as the law requires.

9. Cookies

We use only the cookies needed for the service to work: one that keeps you signed in, one that remembers a gift you have opened, and security checks that protect our forms. We do not use advertising or tracking cookies.

10. Age

Accounts are for people aged 18 or older. If you make a song for a child, you confirm that you are their parent or guardian, or have their parent’s permission.

11. Changes

We may update this policy. The date at the top shows the current version, and we will tell you about important changes on the website or by email.